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We are committed to protecting our visitors' and/or user’s privacy and we will not collect any personal information about you as a visitor unless you provide it voluntarily.

Pursuant to the General Data Protection Regulation (EU) 2016/679 (GDPR) and the Data Protection Act (Cap 586), we have a legal duty to respect and protect any personal information we collect from you and we will abide by such duty. We take all safeguards necessary to prevent unauthorised access and we do not pass on your details collected from you as a visitor and/or user, to any third party unless you give us your consent to do so or as authorised by law.

The policy can be easily accessible via a link at the bottom of each web page.

How do we process personal data?

1) E-Forms

We may collect personal information in the process of submission of forms through the website, addressed to a Government of Malta Ministry, Department or other Entity as the case may be. In such cases, the website is used as a User Interface and the information contained through forms is submitted for processing to the relevant Government of Malta Ministry, Department or other Entity. In this case, the retention period of the service in question would apply.

2) IP address and location

The web server keeps limited logs about IP addresses or the location of your computer on the Internet, for systems administration and troubleshooting purposes. We do not use IP address logs to track your session or your behaviour on our site.

3) e-ID

You may also authenticate through facilities provided by Central Authorities, such as using your eID account, in such instances, the authentication credentials will be limited to the current session through your web browser.

4) Contact Us/Feedback

When using this website’s online facilities, data subjects may be required to provide their contact details for contact purposes. All information provided in the Contact Us/Feedback form will be processed following your provision of consent.

Cookies are small pieces of data that the site transfers to the user’s computer hard drive when the user visits the website. This website makes limited use of cookies and consequently, for any further information, you are being guided to visit our Cookies Policy.

Your Rights

As an individual you may exercise your right to access the data held about you, therefore if you have any queries in relation to this data, if any, held by us please contact us by submitting your request to the appropriate data controller through the Contact Us page within the website.

Although all reasonable efforts will be made to keep your information updated, you are kindly requested to inform us of any change referring to the personal data held by this Office. In any case if you consider that certain information about you is inaccurate, you may request rectification of such data. You also have the right to request the blocking or erasure of data. In case you are not satisfied with the outcome of your access request, you may refer a complaint to the Information and Data Protection Commissioner,. visit www.idpc.gov.mt for contact details.

To give you a better service, our site can connect you with a number of links to other local and international organisations and agencies. When connecting to such other websites you will no longer be subject to this policy but to the privacy policy of the new site.

This site uses Secure Sockets Layer (SSL) to ensure secure transmission of your personal data. You should be able to see the padlock symbol in the status bar of browser’s address field. The url address will also start with https:// depicting a secure webpage. SSL applies encryption between two points such as your PC and the connecting server. Any data transmitted during the session will be encrypted or scrambled and then decrypted or unscrambled at the receiving end. This will ascertain that data cannot be read during transmission.

If there are any changes to this privacy policy, we will replace this page with an updated version. It is therefore in your own interest to check the "Privacy Policy" page any time you access our web site so as to be aware of any changes which may occur from time to time.

Any comments or suggestions that you may have and which may contribute to a better quality of service will be welcome and greatly appreciated.